5:00–7:00 p.m. 

6:30–8:00 p.m. 

8:00-11:00 p.m.

7:00-8:30 a.m. 

7:00 a.m.–Noon

8:50–9:00 a.m.  

9:00–10:00 a.m.               

• A Strategic Look at the Federal, State, and County Child Support Programs
  Handout | Questions and Answers from the Panelists

• State Perspective for County Collectors (MCRA)
  Handout

10:00–10:15 a.m.           

10:15–11:45 a.m.             

12:00–1:00 p.m.               

1:00–2:30 p.m. 

• Myth Busters: Common Misconceptions About the Affordable Care Act and MNsure in the Child Support World
  Handout

• Effective Leadership
  Handout

• Bankruptcy and Child Support Collection
  Handout

• JOL for Collections and Public Assistance Collection 101
  Handout

• Child Support Division (CSD) New Initiatives

2:30–2:45 p.m. 

2:45–4:15 p.m. 

• The Power of Emotional Intelligence
  Handout

• Foster Care and Child Support—A New Conversation
  Handout

• MCAA —Hot Topics for 2015- 2016
  Handout

• Tribal Update

4:30–5:30 p.m.  

5:30–7:30 p.m. 

Tuesday, October 4, 2016

7:00-8:30 a.m.   

7:30–10:30 a.m.               

8:30–8:35 a.m.  

8:35– 9:35 a.m.

9:35 - 9: 45 a.m.             

9:45 –11:15 a.m.             

• CSO Round Table

• Make It OK
  Handout

• The Ethical Lawyer and the Chamber of Secrets: How to Ethically Work With Self-Represented Litigants and Understanding Ethics Investigations
  Handout

• Medical Assistance Recovery and Probate Procedures
  Handout

• State Services Portal and Electronic Withholding
  Handout

11:15 a.m. –1:00 p.m.     

1:15–2:45 p.m.

• Lock Down: Working a Case With an Incarcerated Parent
  Handout

• Managing Performance
  Handout

• Data Practices Top 10 for Child Support Professionals
  Handout

• Locating Assets
  Handout

• Enforcement
  Handout

2:45–3:00 p.m.  

4:30–5:30 p.m. 

7:00-11:30 p.m.                

7:00-8:30 a.m.   

8:30–10:00 a.m.               

• Bringing Counties Together to Improve Performance
  Handout

• Cultural Diversity in the Treatment Industry
  Handout

• Minnesota Medical Assistance Estate Recovery
  Handout

• BlueZone Scripts and PRISM
  Handout

10:00–10:30 a.m.             

10:30 a.m.–12:00 p.m.   

• 2016 Legislative, Case Law, and CLV Update
  Handout

• Good Customer Service on the Phone or in Person is a Win Win For All!
  Handout

12:00–1:30 p.m.